FAQs

Q: What is Public license? Is it really free?

Yes, Public license is free and will always be free. Under Public license all your data and analytics will be publicly available for all Actable AI users. It is perfect for evaluating some data sets, learning Data Science, doing some cool school projects, or creating open source knowledge for all.

Q: Can I only use the Google Sheets add-on?

Yes, you are free to use only the add-on but to get access to the add-on you must register on our web app first. Make sure to use the same email for our web app and your Google Sheets. Please see getting started page under Resources section for more info.

Q: Are there any datasets on Actable AI to try?

Yes, Actable AI offers tons of high quality datasets for various analytics use cases. Feel free to analyze, share, and download all example datasets. Would be great if you could acknowledge us and spread the word. Thank you :)

 

Q: How BIG can my data source be?

There is a 100MB file size limit for uploaded datasets (you can upload multiple 100MB datasets). For database, you can return results from database with 100MB limit. This is a constraint defined by us so let us know if you have larger datasets.

 

Q: Can I upload CSV data?

Yes, by using the Upload CSV button. This brings up a form that allows you to specify required information. After creating the table from CSV, you will see this data under the Data tab.

Q: Can I upload Excel data?

Yes, using the Upload Excel button. This brings up a form that allows you to specify required information. After creating the table from Excel, you will see this data under the Data tab. Make sure to specify the exact sheet name. If the you leave Sheet Name blank, we will only upload the first sheet in the excel file.

Q: Can I connect Actable AI to my database?

Yes, Actable AI can analyze datasets that exist in your own database once you set up the connection. The following RDBMS are currently supported: Amazon Athena; Amazon Redshift; Apache Drill; Apache Druid; Apache Hive; Apache Impala; Apache Kylin; Apache Pinot; Apache; Spark SQL; BigQuery; ClickHouse; Google Sheets; Greenplum; IBM Db2; MySQL; Oracle; PostgreSQL; Presto; Snowflake; SQLite; SQL Server; Teradata; Vertica.

Q: What kind of data can I analyze with Actable AI?

Any tabular dataset consisting of numbers and text (no image support). Actable AI supports both small and large dataset. We run tens and sometimes hundreds of different models for each analytics to generate the best possible result for your dataset.

Q: Do I need to separate accounts for web app and Google Sheets add-on?

No, only one subscription and the same account will give you access to both web app and Google Sheets add-on without any extra cost.

 

Q: Are my data and information safe and encrypted?

Yes, at Actable AI, we are committed to taking industry gold standard security measures to keep all your data and information private, encrypted, and secure. We have a holistic enterprise-grade security system and follow all UK and EU regulations.

Actable AI’s product runs on Google Cloud Platform and we use full encryption and other security measures available at Google Cloud to ensure the safety of our customers' data. At Actable AI, our customers’ data and information security and privacy have paramount importance for us and we are committed to keep it safe 24/7 365 days a year. Please check our Security & Privacy page for more info.

Q: What would happen to my data when I stop using Actable AI?

For Google Sheets add-on, your data stays where it was in your Google Sheets. For our web app, we will delete all your private data and analytics after 90 days of your subscription expiration. Public data and analytics stays on our platform unless you manually delete them.

Q: Can I close my browser window during analytics runs?

Depends. If you are using our web app, you have to leave the browser window open. We are adding a feature when you can close the browser and come back whenever your'd like and see the results. But if you use our Google Sheets add-on, then you can close it and come back to see the results. There is also a History button in the add-on's menu bar to allow you to see all you past runs.


Q: How long does it take to analyze a dataset?

It could be from 1-2 min to hours depending on the data size and analytics. Larger datasets could take tens of minutes. Furthermore, some features such as long prediction length, higher number of trials, explanation, performance optimization will increase the processing time significantly. We are running tens and sometimes hundreds of different models for each analytics to provide you with the best results.

Q: Why do I keep getting service errors when I'm using Google Sheets add-on?

Please make sure your browser is only linked with one Google account (the one used to register on https://app.actable.ai/). It is a known issue for Google Add-On caused by multi-account logged in. You can verify this by clicking the profile picture on the top right. You would see multiple accounts in the list if you got multiple accounts. Unfortunately, to solve this problem, you have to remove all other associated accounts linked with this browser.

Q: What is Public license? Is it really free?

Yes, Public license is free and will always be free. Under Public license all your data and analytics will be publicly available for all Actable AI users. It is perfect for evaluating some data sets, learning Data Science, doing some cool school projects, or creating open source knowledge for all.

Q: Are there any datasets on Actable AI to try?

Yes, Actable AI offers tons of high quality datasets for various analytics use cases. Feel free to analyze, share, and download all example datasets. Would be great if you could acknowledge us and spread the word. Thank you :)

 

Q: How BIG can my data source be?

There is a 100MB file size limit for uploaded datasets (you can upload multiple 100MB datasets). For database, you can return results from database with 100MB limit. This is a constraint defined by us so let us know if you have larger datasets.

 

Q: Can I upload CSV data?

Yes, by using the Upload CSV button. This brings up a form that allows you to specify required information. After creating the table from CSV, you will see this data under the Data tab.

Q: Can I upload Excel data?

Yes, using the Upload Excel button. This brings up a form that allows you to specify required information. After creating the table from Excel, you will see this data under the Data tab. Make sure to specify the exact sheet name. If the you leave Sheet Name blank, we will only upload the first sheet in the excel file.

Q: Can I connect Actable AI to my database?

Yes, Actable AI can analyze datasets that exist in your own database once you set up the connection. The following RDBMS are currently supported: Amazon Athena; Amazon Redshift; Apache Drill; Apache Druid; Apache Hive; Apache Impala; Apache Kylin; Apache Pinot; Apache; Spark SQL; BigQuery; ClickHouse; Google Sheets; Greenplum; IBM Db2; MySQL; Oracle; PostgreSQL; Presto; Snowflake; SQLite; SQL Server; Teradata; Vertica.

Q: What kind of data can I analyze with Actable AI?

Any tabular dataset consisting of numbers and text (no image support). Actable AI supports both small and large dataset. We run tens and sometimes hundreds of different models for each analytics to generate the best possible result for your dataset.

Q: Do I need to separate accounts for web app and Google Sheets add-on?

No, only one subscription and the same account will give you access to both web app and Google Sheets add-on without any extra cost.

 

Q: Are my data and information safe and encrypted?

Yes, at Actable AI, we are committed to taking industry gold standard security measures to keep all your data and information private, encrypted, and secure. We have a holistic enterprise-grade security system and follow all UK and EU regulations.

Actable AI’s product runs on Google Cloud Platform and we use full encryption and other security measures available at Google Cloud to ensure the safety of our customers' data. At Actable AI, our customers’ data and information security and privacy have paramount importance for us and we are committed to keep it safe 24/7 365 days a year.

Q: Can I close my browser window during analytics runs?

Depends. If you are using our web app, you have to leave the browser window open. We are adding a feature when you can close the browser and come back whenever your'd like and see the results. But if you use our Google Sheets add-on, then you can close it and come back to see the results. There is also a History button in the add-on's menu bar to allow you to see all you past runs.


Q: How long does it take to analyze a dataset?

It could be from 1-2 min to hours depending on the data size and analytics. Larger datasets could take tens of minutes. Furthermore, some features such as long prediction length, higher number of trials, explanation, performance optimization will increase the processing time significantly. We are running tens and sometimes hundreds of different models for each analytics to provide you with the best results.

Q: Why do I keep getting service errors when I'm using Google Sheets add-on?

Please make sure your browser is only linked with one Google account (the one used to register on https://app.actable.ai/). It is a known issue for Google Add-On caused by multi-account logged in. You can verify this by clicking the profile picture on the top right. You would see multiple accounts in the list if you got multiple accounts. Unfortunately, to solve this problem, you have to remove all other associated accounts linked with this browser.

Actable AI
Actable AI Technologies LTD
UK Company Number: 12669336
Malta Company Number: C99699